Showing posts with label DVR Remote Desktop. Show all posts
Showing posts with label DVR Remote Desktop. Show all posts

Monday, October 15, 2012

DVR Remote Desktop Fails To Load

I've been having problems with a program by the name of "DVR Remote Desktop" for Windows XP/Vista/7. This program seems to come with many inexpensive H.264 Security DVR systems.

Lately, I've been having trouble connecting to a remote DVR using DVR Remote Desktop. The program loads fine, but attempts to connect to a DVR fail with various error messages. Three error messages kept appearing:
  1. Cannot connect to DVR
  2. Failed to initialize application
  3. A long error message with Visual C++ in the title window
If you keep seeing the "Cannot connect to DVR" message, your problem may have a simple fix: restart your computer and check your home network to see if your computer connects to it.
If you see all three error messages, there might be an easy fix: installing a Visual C++ 2008 Redistributable fixed all of my issues with DVR Remote Desktop.

Visual C++ 2008 SP1 Redistributable Package (x86)

There are a multitude of different redistributable packages out there, all of which are slightly different, but that one worked for me.

This fix worked for me on Windows 7 and Windows 8 (x64).

Occasionally, updates to Windows 8 will 'undo' this fix. Uninstalling and re-installing the redistributable package seems to fix it for me.

If you're running Windows 8 (and possibly 7 or Vista), you will need to install the Redistributable Package as an administrator user. This isn't the same thing as Right Click -> Run as administrator. You need to login as a user with administrator privileges (like the one you created when you first ran your computer) and run the installer.

Advice to Visual C++ Developers

If you're a developer of a publicly available application made with Visual C++, please bundle the redistributable package with your application unless it is impossible for you to do so. It helps eliminate weird compatibility issues like the ones I was having with DVR Remote Desktop.

Edits made to this article:
January 11, 2013 - I've tested this fix for Windows 8 (x64), so I added info for Windows 8 users. I also added a note about internet connectivity - sometimes, the "cannot connect to DVR" message sometimes appears because of an Internet issue.
February 17, 2013 - Added some more info (concerning how to install the 'fix') for Windows 8 (and possibly below) users.